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Frequently Asked Questions
1. Why should I buy from your company?
Rosdebor International is dedicated towards offering you, our customer, professional Five-Star Treatment. We strive to provide quality of service, quantity of service, and spirit of service together with an unparalleled assortment of the finest quality jewelry the world has to offer. Rosdebor International's management team consists of experts who posses more than 20 years experience in the fine jewelry industry. Our value savvy professionals travel the globe resulting in our unmatched ability to deliver directly to you the highest quality jewelry at savings up to 80% off retail. At Rosdebor, our number one goal is making your shopping experience a memorable one. Our state-of-the-art fulfillment center ensures consistent expedited delivery.
2. Do I need to set up an account with your company?
You do not need to set up an account. As soon as you make your first purchase, your account is automatically activated and you become our valued customer.
3. Who do I contact if I have a question?
Please feel free to call our toll free number at (800)386-1431 or (215)860-4525. Our knowledgeable customer service representatives will be delighted to assist you Monday thru Friday from 9:30 am EST to 5:00 pm EST. If you are calling during these hours and cannot reach a customer support associate they are likely helping other customers so please remember to leave them a short but detailed message so that they may return your call. Please include your full name, phone number, nature of your call. If calling after our posted business hours your call will be returned promptly the following morning of the next business day.
Feel free to contact us via email at questions@rosdebor.com
4. What are your business hours?
Our Business Hours are Monday thru Friday from 9:30 am EST to 5:00 pm EST. CLOSED on Saturdays, Sundays and National Holidays
If you are calling during these hours and cannot reach a customer support associate they are likely helping other customers so please remember to leave them a short but detailed message so that they may return your call. Please include your full name, phone number, nature of your call. If calling after our posted business hours your call will be returned promptly the following morning of the next business day. You can also contact us after working hours via email at info@rosdebor.com
All emails will be answered withing 24 hour period.
5. How often is your website updated?
Normally, we update our website daily, listing about 30-50 items a day.
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6. How do I subscribe/unsubscribe to your newsletter or e-mails?
By subscribing to our mailing list you are taking advantage of new product offerings and discounts before they are listed on our website. Other benefits of being our mailing list subscriber will be weekly promotional discounts and coupons as well as exclusive product offerings and industry news on the latest trends.
You can sign up to Rosdebor.com mailing list through our website: Mailing List URL. You may at any time request removal from our mailing list. You may send a request to info@Rosdebor.com or simply unsubscribe via the unsubscribe link at the bottom of every promotional newsletter. Our visitors may sign up for our promotions and discounts via the subscribe box on our home page. We do not make our mailing list available to other companies. Customers may opt out of our emails at any time.
7. How do I place my order?
You may place your order through a secure online shopping cart on our website. Choose an item that you like, add it to the shopping cart and follow all the shopping cart instructions.
Orders can also be placed by
email: orders@rosdebor.com
phone: 1(800)386-1431 or (215)860-4525
8. Can I order from outside of the United States?
We do ship outside of the United States to most countries. At this time if orders paid through PaPal we can only ship to PayPal verified address. For your protection, we will not ship merchandise if we are unable to verify your billing address.
If you do not and cannot have a PayPal account we can still ship your order providing that you paid by Western Union or Bank Wire Transfer.
Orders outside of the United States usually shipped by USPS and take between 6-10 business days for delivery.
9. Do you accept email or phone orders?
Yes, we do accept email and phone orders. Please, contact us either by email or by phone and one of our friendly customer service representatives will be happy to assist you.
email: orders@rosdebor.com
phone: 1(800)386-1431 or (215)860-4525
10. I'm having problems completing an order. What do I do?
Please feel free to call our toll free number at (800)386-1431 or (215)860-4525. Our knowledgeable customer service representatives will be delighted to assist you Monday thru Friday from 9:30 am EST to 5:00 pm EST. If you are calling during these hours and cannot reach a customer support associate they are likely helping other customers so please remember to leave them a short but detailed message so that they may return your call. Please include your full name, phone number, nature of your call. If calling after our posted business hours your call will be returned promptly the following morning of the next business day.
Feel free to contact us via email at questions@rosdebor.com
11. How do I pay for my order?
We accept the following forms of Payments:
VISA
Mastercard
American Express
Discover
PayPal
International Orders: We only accept Bank Wire Transfer and Western Union Payments. No exceptions.
12. What if I need my ring to be sized?
Unfortunately, at this time we do not resize any jewelry purchased through our website. We only sell standard ring sizes. Check each product page for the size range available.
13. What service do you use to ship your Product?
We use United States Postal Service (USPS) to ship our product. Items are shipped with Priority, Delivery and Signature confirmation option depending on a value of a product
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14. Can I obtain a shipping quote?
The following Chart Explains all the Shipping Charges:
USA destination orders:
Order Value: $1.00-$100.00 $5.95 shipping
Order Value: $101.00-$500.00 $7.95 shipping
All orders over $500.00 are shipped for FREE!
All International destination orders are charged flat fee of $25 Shipping and Handling Fee.
15. How do I track the location of my package?
Customers can request their tracking number from Rosdebor.comby calling our customer service center at 1-800-386-1431
Tracking information for an order shipped via United States Postal Service (USPS) will appear in their system but it is not available for tracking up until it is delivered.
16. Can I return the product I do not like?
We value our customers! If you are not happy for any reason, please feel free to return the item! Please notify us within 48 hours of receiving your item to let us know that you will be returning it. Please note that there will be a 12.5% restocking fee. All items must be sent back insured with signature request.
17. What are the standard sizes for ladies' and men's jewelry?
· Ladies' - size 7
· Men's - size 10
Necklaces
· Ladies' - 16" to 18"
· Men's - 20"
Bracelets
· Ladies' - 7" to 8"
· Men's - 8"
Please read each product description to see available sizes.
18. What determines the price of a diamond?
A diamond's value is determined by its cut, clarity, color, and carat weight.
19. What is the difference between karat weights of gold?
24K gold is 100% pure gold and is too soft for jewelry. Therefore, it is mixed with different alloys to increase durability and hardness. 18K gold is 75% pure gold and 25% alloys. Each karat is equal to roughly 4.17% of the total of the alloy.
20. What is your policy regarding clearance items?
Iems sold within the Clearance section are sold "as-is" with no warranties, expressed or implied. If an item is certified by an independent laboratory, the certification card will be included, only if available. Rosdebor.com cannot guarantee this availability.
If, for any reason, upon receipt you are not pleased with your purchase, please feel free to return the item(s) based on our Satisfaction Guarantee.
21. Do you offer an extended warranty?
Unfortunately, at this time, we do not offer any warranty on our products.
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